The 7 Steps to optimizing your workforce

"Put the right person in the right job, train and motivate them, give them an opportunity for advancement, and your company will grow and prosper." - J.W. Marriott

Steve and Vicki of Willow Creek Consultants developed these unique 7-Steps to optimizing your workforce:

Step One: Commit to zero turnover
A recent study done by one major employer indicates that the cost to replace one Customer Service representative earning $18,000 annually is nearly $58,000. And the cost of hiring at the executive level exceeds $250,000. Assess the current impact of turnover on your organization.

Step Two: Benchmark All Your Jobs
A study published in the Harvard Business Review concluded that Job Match more accurately predicts job success than any of the commonly accepted factors, such as education, experience, or job training.

Step Three: Assess Your People
Matching people so they fit the work they do builds productivity and job-satisfaction and diminishes negative factors such as stress, tension, conflict, miscommunication, and costly employee turnover.

Step Four: Restructure
Put the good matches on the bus, get the poor matches off the bus.

Step Five: Train
Job matching helps develop focused training and provides coaching support for the managers.

Step Six: Reward Your Employees
Bucket Bonus Plan, Open Book Management.

Step Seven: Promote
Give your employees the opportunity for advancement within your organization.